Terms and Conditions

About Us

This is the online presence of the Warwickshire shop Jade Technology.

Jade Technology was established over 12 years ago and has grown steadily since.
We are well know in the Warwick area and have built a reputation as a first class retailer, known for our level of service and willingness to go the extra mile for our customers. Our staff are well trained and knowledgeable about or products and services, and are always happy to give advice on any topic related to our business.

Jade is an incredibly versitile business and we retail a huge range of electricals, domestic appliances and computer goods. We are official retailers and stockist for most of the major appliance and electrical brands in the UK, including but not limited to: SMEG, BOSCH, NEFF, RANGEMASTER, ELICA, ZANUSSI, HOTPOINT, INDESIT, GORENJE, BRITANNIA, HOOVER, CANDY, BEKO, SEBO, DYSON, IROBOT, STATESMAN, WHITE KNIGHT, BEKO, STOVES, BELLING, NEW WORLD, ROBERTS, PURE, IGENIX.

In 2010 Jade became a member of Euronics, the largest electrical buying group in the UK. This means that we are privaledged to receive the best prices on most appliances, and we can therefore pass these savings on to our customers.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Jade Technology Ltd
1 Market Street, Warwick, CV34 4DH

Phone: 01926 499445
Fax: 01926 408811

Email: jadetechnology7@gmail.com

Company number: 07194873

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments from all major banks and card companies with the exception of American Express. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. All payments made on the site are charge automatically by the card processing system. Please be aware that you will need to have the necessary funds in your account at the time of purchase in order for your transaction to be successful. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

When making a purchase either online or via telephone, please be sure to select the correct shipping option for your area.

Delivery is up to 7 days if you live within our green zone. This relies on stock being available in our warehouse. If the item is not in stock then there will be a lead time from the manufacturer which will add to the time it takes for us to deliver.

Orders under a total value of £100 will incur a delivery charge of £5

We only deliver to UK addresses.

Delivery Schedule


Delivery Areas:

The following information is applicable to orders of large kitchen appliances. Small items such as vacuum cleaners, cooker hoods up to 70cm and accessories will be sent to all UK areas using a courier service.

· Green Zone - We deliver to this area on a weekly basis using our own fleet of vans. Once your order has been received it will be passed to our delivery department who will add it to our delivery map and plan their routes accordingly. Delivery will be made within a maximum of 7 working days (Monday - Friday) if the item is in stock with ourselves, otherwise we will advise of the lead time from the manufacturer. The delivery day(s) for your postcode area can be seen on the propduct page.

You will receive a phone call from our delivery team once a route has been finalised to your area. At this point a delivery window will be given for the day in question. If the day given is not suitable then alternative dates can be discussed.

· Amber Zone - Deliveries within the Amber Zone will be made by our transport partner on a 7 working day lead time for in stock items. You will be contacted by our delivery partner once we pass the order over to them. At this stage the delivery day and time will be discussed. Unfortunatly we are unable to deliver American Fridge Freezers or Range Cookers to the Amber Zone. We are also unable to remove old appliances or offer installation services within the Amber Zone. There is a fixed delivery charge of £14.99 regardless of order value for this area.

· Red Zone - Unfortunately we do not deliver to areas within the red zone. Delivery may be arranged but the delivery cost is likely to be £100 + so would only be econmical for large orders of multiple appliances. Please ring the office before ordering if you live in the Red Zone.



*IN ALL DELIVERY ZONES WE ONLY OFFER A 1 MAN DELIVERY SERVICE WHICH IS TO THE DOORSTEP*

If the room of choice is accessible for the item(s) ordered then we will take the item(s) into that room. At the point of crossing your doorway we will not be liable for any damage to items in your house so please ensure all valuables are moved prior to the delivery.

American Fridge Freezers / Range Cookers

These are large, bulky items and require plenty of clearance through doorways to get them into the room of choice. If the doorways are not suitable then we will either deliver to the doorstep or return to our warehouse and a cancelled delivery charge will apply.

If our driver is willing to deliver the item to your room of choice then you will be asked to inspect the item on your doorstep and sign that it has been delivered in perfect condition. If damage occurs to the unit whilst moving into your room of choice then we will not be liable for this damage.


Damaged Items

All items are checked before they leave our warehouse to ensure that the packaging is intact and no damage is visible to the item(s) ordered. Our damage rate is extremely low and almost half the industry standard.

It is the customer's responsibility to check items at time of delivery to ensure that no damage is visible. If the customer is not present at time of delivery then it will be taken that whoever signs for the items is authorised to do so by the customer. You will be required to sign for the items having been received in perfect condition. If any damage is noted at this point then the item(s) can be returned with the driver and replacements brought to you.

Any damages noted after delivery must be within 24 hours and photographs must be e-mailed to onlinesales@jadetechnology.co.uk. In this situation we will revert to the manufacturer for approval to replace. It is not always guaranteed, especially if you have signed for them in perfect condition at time of delivery.




Delivery Options:

Express Delivery - Within 7 days!

This is our standard service and all items will be delivered in the green zone within 7 working days. If the item has a lead time from the manufacturer then we will advise this once the order has been placed. If you don't require the item within 7 working days then please make a note of this when you place your order and advise when you would like the item to be delivered. We will do our best to accomodate delivery date requests but it is dependant on other deliveries in your area.


Delivery to Non Cardholder Address:

In order to eliminate fraudulent transactions we require delivery to be made at the card holders address. We appreciate this is not always possible when delivery is to a new home and your bank details have not been updated, in this situation we will undertake the following steps:

1) A letter will be sent to the address on the credit/debit card asking for authorisation from the card holder for the transaction. The order will be cancelled if authorisation is not given.

2) When the delivery is made our driver will require sight of the card used for payment along with photo ID verifying the name on the card. Suitable ID would be a driving licence or passport. At this point the cardholder must be present at the time of delivery.

Our internal systems qualify every order and check various databases to ensure the order is non fraudulent. A fraud warning score is given and must be in the negative numeric zone. If your order scores a fraud warning score above zero then we will contact you to discuss the above steps.

Failed Delivery

If there is no one present at the property or the item is turned away when our driver attempts delivery then we reserve the right to make a failed delivery charge. This charge is at our discretion and will be a maximum of £60.00. The charge is only applicable if we have had written or verbal confirmation from someone that you are happy to accept the delivery on the date and time given.

Old Product Collection:
If you have selected for us to remove and recycle your old appliance then this needs to be on a 'like for like' basis. The product must be disconnected and in the case of a washing machine/dishwasher then all water must be removed from the drum/insides. Freezers and fridge freezers must be defrosted.


Installation:

If you have selected for us to install an appliance such as a washing machine or dishwasher then this will only be connected to an existing water supply. The water supply must have an isolator tap which is freely accessible. If the driver considers your plumbing to be unsuitable then we will not be able to carry out the installation and the fee paid will be refunded.

If an item has been successfully installed and a leak develops within 24 hours then please e-mail our office immediately. After 24 hours from time of installation we will not be liable for any leaks that occur.

Back Orders

We strongly advise all customers to check availability of stock by telephone before placing your order.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait for the item to come into stock.

Back ordering items can take anything between 3 Days to 3 weeks depending on stock availability with the manufacturer. Please be aware that Jade retail over 5,000 products and it is simply not possible to keep all of these items in stock. It is therefore necessary on less popular products for us to backorder them.

Tax Charges

All orders are charged VAT at 20% at the time of purchase. This is in alignment with UK tax laws.
For customers making purchases from overseas please contact us via email or telephone to discuss VAT exemptions and refunds.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Employees at Jade will never have access to your card details and no one outside of Jade has access to our systems. You can therefore rest assured that your card information is safe with us.

Guarantee

Upon arrival of your delivery it is your respnosibility to check over the item. By signing the delivery paperwork, you are therefore stating that the item has reached you in perfect condition.

All of out products come with a minimum 12 Months manufacturers guaratee, there will be infomration on how to register your product either with the item itself or on the manufacturers website.

Product warranties and guarantees are handled by the manufacturers; all enquiries and issues relating to warranties/guarantees should be directed to the manufacturer. These include problems relating to the functioning of the item such as power issues, mechanical failures and low performance.

Extended Warranty provided by SafeGuard further Information.

Mechanical / Electrical Breakdown Warranty

WARRANTY SUMMARY
Some important facts about the Mechanical Electrical Breakdown warranty are summarised below. This summary does not describe all the terms and conditions of the warranty, so please take time to read the warranty document to make sure you understand the cover it provides.

WHAT IS MECHANICAL / ELECTRICAL BREAKDOWN WARRANTY
We will cover the costs of parts and labour and callout charges should any covered component suffer the sudden stoppage of its normal functions necessitating repair or replacement to resume those functions. The cover provided is subject to the terms, conditions and exclusions contained within your warranty documents.

Your cover is valid for 12, 24, 36 or 48 months as detailed on your application form.

Please refer to the application form, which is given to you when the warranty is issued, which will detail the period of cover and the options you have selected.

ABOUT YOUR MECHANICAL / ELECTRICAL BREAKDOWN WARRANTY

Features and benefits included automatically
Please refer to the "What is Covered" section of Your warranty

Your warranty provides cover against Mechanical / Electrical Breakdown of an appliance(s) identified on your warranty schedule. Cover includes parts, labour and callout charges during normal working hours (9am - 5pm Monday to Friday) subject to the terms, conditions and exclusion of your warranty.


Significant and / or Unusual Exclusions
Please refer to the "WHAT IS NOT COVERED" section of Your warranty

1) Callout charges where a fault cannot be found with the Product.
2) Consumable or auxiliary items e.g. batteries, scart leads or any Accessories or peripherals that were not part of the original Product offering at the time of purchase
3) Accidental damage.
4) Use of the Product by anyone other than You or your immediate family living at the address named on the Service Agreement.
5) Failure to comply with the manufacturers instructions for the care of the Product.
6) Screen burn on Plasma and LCD TV.
7) A Product installed in a commercial environment or where the level of use is deemed beyond normal domestic use.
8) A Product that does not meet the current electrical regulations in force at the time.
9) Costs not authorised by the Administrator or its appointed engineers.
10) Faults relating to the installation of the Product.
11) Deliberate damage or neglect of the Product.
12) Claims for rectifying maladjustment or incorrect configuration or setting of manual controls.
13) Any cost arising from the change from analogue to digital broadcasting including the termination of analogue transmissions of any type.
14) Damage caused by foreign objects or substances.
15) Faults known to You before commencement of cover under Your policy.
16) Work, which relates to a manufacturer recall.
17) Repair to or Damage of a cosmetic nature caused by but limited to denting, scratching, chipping, staining, and rust or corrosion.
18) Routine maintenance of the Product, supplies or service in Your Home.
19) Claims arising from the interruption, failure, disconnection or power surge in the power supply to Your Home however caused or due to inadequate ventilation of the Product.
20) Claims arising as a result of normal wear and tear (e.g. belts, fuses, seals).
21) Total loss of use of the Product due solely to the non availability of replacement or substitute parts, in which case We shall offer settlement based on a Product of equivalent or similar specification.
22) Consequential loss of any type.



MAXIMUM AMOUNT PAYABLE FOR CLAIMS - INDIVIDUAL CLAIM LIMIT
Your warranty provides cover for unlimited claims up to up to the original price paid for the appliance.

YOUR CANCELLATION RIGHTS
We hope you are happy with the cover this warranty provides. However you have the right to cancel it within 45 days of receiving the warranty. See the attached warranty addendum and the section headed "Cancellation".

MAKING A CLAIM
If you have a claim, please ring us as soon as possible to tell us about it on 0870 787 1089.


WHAT TO DO IF YOU ARE NOT SATISFIED
It is our intention to give you the best possible service but if you do have questions or concerns about this Insurance or the handling of a claim you should in the ?rst instance contact. Corporate Support Solutions Limited, Picktree Court, Picktree Lane, Chester-le-Street, DH3 3SY or by telephone on 0870 787 1089

We will confirm we have received your complaint with 5 working days and we will do our best to resolve the problem within 4 weeks. If we are unable to do so we will let you know when you can expect the answer. If we do not resolve the problem with 8 weeks - or if you are dissatisfied with our final response we will give you information about referring the matter to the Financial Ombudsman Service (if this applies to you).
Reaching Us

If you need to reach us during working hours, please contact us via telephone on 01926 499445 where one of our staff is waiting to take your call. (For international customers please dial +44 (0) 1926 499445)
Business hours are Monday to Saturday 9:00am to 5:30pm

To reach us outside of office hours please contact us via email us using the link on the store page, or fax us on 01926 401974. Alternatively you can write to us at Jade Technology Ltd, 1 Market Street, Warwick, CV34 4DH

Customer Service is very important to us here at Jade and we will always do our best to answer customer calls and emails promptly and efficiently. We have dedicated staff for internet queries who have great product knowledge and who are more than happy to take your calls and queries relating to products on our site.

Privacy Policy

Jade Technology do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.