Delivery Information

Delivery Schedule


Delivery Areas:

The following information is applicable to orders of large kitchen appliances. Small items such as vacuum cleaners, cooker hoods up to 70cm and accessories will be sent to all UK areas using a courier service.

· Green Zone - We deliver to this area on a weekly basis using our own fleet of vans. Once your order has been received it will be passed to our delivery department who will add it to our delivery map and plan their routes accordingly. Delivery will be made within a maximum of 7 working days (Monday - Friday) if the item is in stock with ourselves, otherwise we will advise of the lead time from the manufacturer. The delivery day(s) for your postcode area can be seen on the propduct page.

You will receive a phone call from our delivery team once a route has been finalised to your area. At this point a delivery window will be given for the day in question. If the day given is not suitable then alternative dates can be discussed.

· Amber Zone - Deliveries within the Amber Zone will be made by our transport partner on a 7 working day lead time for in stock items. You will be contacted by our delivery partner once we pass the order over to them. At this stage the delivery day and time will be discussed. Unfortunatly we are unable to deliver American Fridge Freezers or Range Cookers to the Amber Zone. We are also unable to remove old appliances or offer installation services within the Amber Zone. There is a fixed delivery charge of £14.99 regardless of order value for this area.

· Red Zone - Unfortunately we do not deliver to areas within the red zone. Delivery may be arranged but the delivery cost is likely to be £100 + so would only be econmical for large orders of multiple appliances. Please ring the office before ordering if you live in the Red Zone.



*IN ALL DELIVERY ZONES WE ONLY OFFER A 1 MAN DELIVERY SERVICE WHICH IS TO THE DOORSTEP*

If the room of choice is accessible for the item(s) ordered then we will take the item(s) into that room. At the point of crossing your doorway we will not be liable for any damage to items in your house so please ensure all valuables are moved prior to the delivery.

American Fridge Freezers / Range Cookers

These are large, bulky items and require plenty of clearance through doorways to get them into the room of choice. If the doorways are not suitable then we will either deliver to the doorstep or return to our warehouse and a cancelled delivery charge will apply.

If our driver is willing to deliver the item to your room of choice then you will be asked to inspect the item on your doorstep and sign that it has been delivered in perfect condition. If damage occurs to the unit whilst moving into your room of choice then we will not be liable for this damage.


Damaged Items

All items are checked before they leave our warehouse to ensure that the packaging is intact and no damage is visible to the item(s) ordered. Our damage rate is extremely low and almost half the industry standard.

It is the customer's responsibility to check items at time of delivery to ensure that no damage is visible. If the customer is not present at time of delivery then it will be taken that whoever signs for the items is authorised to do so by the customer. You will be required to sign for the items having been received in perfect condition. If any damage is noted at this point then the item(s) can be returned with the driver and replacements brought to you.

Any damages noted after delivery must be within 24 hours and photographs must be e-mailed to onlinesales@jadetechnology.co.uk. In this situation we will revert to the manufacturer for approval to replace. It is not always guaranteed, especially if you have signed for them in perfect condition at time of delivery.




Delivery Options:

Express Delivery - Within 7 days!

This is our standard service and all items will be delivered in the green zone within 7 working days. If the item has a lead time from the manufacturer then we will advise this once the order has been placed. If you don't require the item within 7 working days then please make a note of this when you place your order and advise when you would like the item to be delivered. We will do our best to accomodate delivery date requests but it is dependant on other deliveries in your area.


Delivery to Non Cardholder Address:

In order to eliminate fraudulent transactions we require delivery to be made at the card holders address. We appreciate this is not always possible when delivery is to a new home and your bank details have not been updated, in this situation we will undertake the following steps:

1) A letter will be sent to the address on the credit/debit card asking for authorisation from the card holder for the transaction. The order will be cancelled if authorisation is not given.

2) When the delivery is made our driver will require sight of the card used for payment along with photo ID verifying the name on the card. Suitable ID would be a driving licence or passport. At this point the cardholder must be present at the time of delivery.

Our internal systems qualify every order and check various databases to ensure the order is non fraudulent. A fraud warning score is given and must be in the negative numeric zone. If your order scores a fraud warning score above zero then we will contact you to discuss the above steps.

Failed Delivery

If there is no one present at the property or the item is turned away when our driver attempts delivery then we reserve the right to make a failed delivery charge. This charge is at our discretion and will be a maximum of £60.00. The charge is only applicable if we have had written or verbal confirmation from someone that you are happy to accept the delivery on the date and time given.

Old Product Collection:
If you have selected for us to remove and recycle your old appliance then this needs to be on a 'like for like' basis. The product must be disconnected and in the case of a washing machine/dishwasher then all water must be removed from the drum/insides. Freezers and fridge freezers must be defrosted.


Installation:

If you have selected for us to install an appliance such as a washing machine or dishwasher then this will only be connected to an existing water supply. The water supply must have an isolator tap which is freely accessible. If the driver considers your plumbing to be unsuitable then we will not be able to carry out the installation and the fee paid will be refunded.

If an item has been successfully installed and a leak develops within 24 hours then please e-mail our office immediately. After 24 hours from time of installation we will not be liable for any leaks that occur.